Welcome to GrowTime!

Refund policy

Return Policy

All returns must be made within 7 days of purchase with a receipt, in a new and unused condition with the exception of manufacturer defect when applicable. No returns on soils or growing media.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at growtimegardensupply@gmail.com.

  • Return Shipping Costs: If the return is not due to a manufacturer defect, damage, or an incorrect item sent by us, you are responsible for paying the return shipping costs.

  • If your return is accepted, we’ll send you instructions on how and where to send your package (or provide a return shipping label with the applicable shipping fee deducted from your refund). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at growtimegardensupply@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Return shipping costs for defective, damaged, or incorrect items will be covered by us.

Special Order Items

Special order items are products that are not part of our regular in-stock inventory and are ordered specifically for you, often directly from the manufacturer or supplier. Because these items are sourced on a per-order basis, returns, exchanges, warranties, and refunds for special order items are governed by the manufacturer's return and warranty policy, not by Grow Time Garden Supply's standard return policy.

What this means for you:

  • Once a special order is placed, it may not be eligible for cancellation, return, or refund except as allowed by the manufacturer.

  • If a special order item arrives damaged, defective, or incorrect, contact us within 3 days of delivery and we will help coordinate a resolution with the manufacturer under their policy.

  • Any restocking fees, return shipping costs, or warranty terms are set by the manufacturer and will apply to your order.

  • We're glad to provide the relevant manufacturer's return policy or warranty information before you place a special order — just ask.

  • If you're unsure whether an item is a special order, please reach out to us before purchasing and we'll be happy to confirm.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, plants, hatching eggs, or live birds), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Standard return shipping fees apply to the returned item unless it is due to a defect, damage, or error on our part.

 

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. (Note: Customer-remitted return shipping costs for non-defective returns apply here as well, in accordance with EU distance selling regulations).

Hatching Egg Policy

Hatching eggs sold through GrowTime Garden Supply may be collected and shipped by one of our partner farms. Orders normally ship within 1–3 business days, or 2–5 business days during busy periods. Eggs are not held longer than 48 hours before shipment. Orders containing more than 12 eggs typically ship by USPS Priority Mail or a comparable service.

Hatch Rates

We do not guarantee fertility or hatch rates. Shipping conditions, temperature changes, postal handling, incubator calibration, humidity and other factors outside our control can affect results. Low or failed hatches do not qualify for a refund, replacement or store credit.

Returns and Damage

Because eggs are perishable, returns are not accepted. We do not reship hatching-egg orders.

Claims for eggs that arrive physically broken must be submitted within seven calendar days of delivery. Please provide:

  • Your order number
  • Photos of the broken eggs
  • Photos of the inner packaging
  • Photos of the outer box with the shipping label visible

Approved claims receive a prorated refund or store credit based on the cost of the verified broken eggs. Shipping and handling charges are not refundable. Minor shell marks without an open crack, leakage or structural damage are not considered breakage.

Lost Packages

Contact GrowTime before filing a lost package claim. We will coordinate with the shipping provider and determine who should file. Only one insurance claim may be submitted for a shipment.

Shipping Restrictions

Customers are responsible for confirming local import requirements. We do not ship to destinations blocked at checkout or locations requiring documentation our partner farms cannot provide. Orders seized or refused because required permits were not obtained are non-refundable.

Questions or damage claims: (573) 448-7330.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (minus any applicable return shipping fees). Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at growtimegardensupply@gmail.com.