Shipping policy

Shipping Policy

Thanks for shopping with GrowTime Garden Supply. Here's how we get your order to you.

Order processing
We process orders within 2–3 business days. Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email with tracking once your order ships.

Where we ship
Items fulfilled by GrowTime or our non-Printful supplier partners ship only to the 48 contiguous U.S. states and Washington, DC. Some products have additional destination restrictions. Printful items have separate shipping coverage; available destinations and rates are shown at checkout. An order containing both Printful and other items may not have a shipping option outside the contiguous U.S.

Shipping rates & delivery
Available shipping methods and charges are shown at checkout based on the items in your order and delivery address. Once shipped, most orders arrive within 1–2 weeks, depending on your location and the carrier. Some special order items ship free — that'll be shown at checkout when it applies.

Soil orders
Eligible soil bags ship in quantities of one to three per order. If your cart contains more than three eligible soil bags, soil shipping will not be available at checkout. Choose local pickup when available, or call us about a larger order. Some soil products are not available for shipping; checkout will show the available options.

Special order items
Some products are special order items that ship directly from our supplier or the manufacturer. These may ship separately from the rest of your order and can take a little longer to arrive. We'll provide tracking when it's available.

Local pickup
Skip shipping and pick up in store. Choose "Local Pickup" at checkout and we'll email you when your order is ready at 1102 Missouri Blvd, Jefferson City, MO 65109. Pickup is available during regular store hours.

Lost, delayed, or damaged packages
Once an order leaves our hands, delivery is in the carrier's control, so we can't guarantee carrier timelines. If your package arrives damaged or goes missing, contact us right away and we'll help you sort it out with the carrier.

Questions?
Call us at (573) 448-7330 or stop by the shop and we'll help with anything shipping-related.